What is Automation?
Automation has been a cornerstone of the manufacturing industry for decades, but it’s relatively new to the business, healthcare and finance industries. Outside of manufacturing and factory automation, IT automation is typically focused on service automation and QA testing of automated processes. The goal of an automation engineer is to eliminate defects, errors and problems with product or software development and with business or customer service processes.
Businesses are also increasingly embracing automated chatbots to help solve customer issues or to direct customers to the right person, and automation engineers help implement that technology. Automation is also used to streamline IT help desk ticketing, service management and to deliver quality products and software faster, with fewer defects. Ultimately, the goal of an automation engineer is to reduce the load on workers and to improve efficiency and reliability by streamlining manual processes that are redundant or inconsistent.